Purpose: Equip learners with the skills to successfully diffuse upset customers and recover from service failures using a simple 3-step method

Tools Used: Articulate Storyline, Rise 360, Canva, Google Suite

Purpose: Provide learners with a safe place to learn and practice how to create an appointment schedule for bookings in Google Calendar

Tools Used: Articulate Storyline, Camtasia, Google Suite

Responsibilities: Collaboratively design and develop resources

Purpose: Provide post-training resources such as video playlists & quick reference guides to support a new technology implementation plan

Tools Used: Camtasia & Google Suite